One to One Communication :: Communication Body Language Health Care Essays

One to One CommunicationTo practice one to one communication I spoke to someone who regularlyattends the Princess of Wales Hospital, Bridgend for physiotherapyon his human knee after an operation 6 months ago. From this interaction Ifound that the service from the NHS was satisfactory and adequate, butcould use some improvements. I spoke to the patient chiefly aboutwaiting times for appointments and operations, as that appeared to bethe main cause for concern. I conducted the one to one interaction inthe patients musical accompaniment room, so that the surroundings were familiar tohim and he would feel more at ease. As the room was decorated in warmcolours it created a welcome and relaxed atmosphere, whichcontributed to making it easier to open up and talk freely.Skill Used==========Comment=======Body verbiageI utilize open and friendly body language towards the client and didntcross my arms or anything so that I didnt come across asintimidating. This is because body language ma kes a heavy(p) impact oninteraction.GesturesI regularly used hand gestures to put emphasis on what I was saying asgestures are a laborious part of effective communication.Eye contactI regularly maintained eye contact with the client during myinteraction. This helped to show that I was interested in what he hadto say and also so that he knew when it was his turn to speak.Facial expressionsI used appropriate facial expressions to match my topic ofconversation so non to confuse the client, and to show interest inwhat he had to say.Open questionsOpen questions require extended answers and make the client feel thattheir opinions are valued. I attempt to use mostly open questions tofacilitate the conversation and so that the conversation flowed anddid not feel like an interrogation.Closed questionsI tried not to gestate many closed questions, unless I needed morespecific information, as they can make people feel uncomfortable andinhibit conversation.Probes and promptsI used probes an d prompts to make the client give more in depthinformation and to help him to think more about the subject that I wasquestioning them on. I used prompts to help the client understandwhat I was asking by suggesting a possible answer.ParaphrasingTo check that I had heard and understood the client in good order I usedparaphrasing as a way of reflecting back to him. Paraphrasing alsohelped him to clarify exactly what it is they were saying, because hehad to listen to the paraphrase and work out whether that is what hemeant to say. The particular individuals involved, the relationship between theindividuals, the subject of the communication and the physical